Customer Delight
Here are some resources aimed at enhancing your experience with us
Our Promise
In First Capital Plus, Our promise to you our valued customer is to Listen, Ask and Delight you.
We listen because we want to hear all that you have to tell us.
We ask so we can understand your needs better.
We strive to delight you because we want you to come back again.
Here are some resources aimed at enhancing your experience with us
FAQs
- Is First Capital Plus foreign-owned?
- What makes First Capital Plus unique?
- We are the only bank where you can do withdrawals and deposits 24/7 without having to visit the banking hall
- We have deep-seated understanding of your needs and see you as family so we are genuinely concerned about you
- We offer free and quality advisory services to help you grow your business and manage your funds
- We see you as a life and as such we treat you delicately
- What do I need to open an account with you?
- An identification document - A Passport, Driver's License or Voter ID
- An Address Verification document - Utility Bill etc.
- 2 passport-sized pictures
- A Business Account will require Business Registration Certificates in addition to the above
- Do I automatically become a speedbanker when I open an account with your bank?
- Can I access a personal loan even if I am not an account holder?
- What are the requirements for acquiring a loan?
- An application letter stating the amount, purpose and duration.
- All documents relating to the transaction.
- All documents relating to the collateral. (However, one can get a loan without collateral)
- How long does it take to process a loan?
- How many branches do you have?
- Can I transfer my account from one branch to another closer to me?
- I am a non-resident Ghanaian; can I join the FCP family?
No. First Capital Plus is 100% Ghanaian owned financial institution that is poised to expand into other parts of Africa, Europe and Asia.
To open an Individual Account, you would need the following:
Yes, you are automatically connected to the speedbanking platform and you can enjoy the unique services that comes with been a speedbanker. Refer to the speedbanking page for more information.
We have various loan products to suit both account holders and non-account holders. Visit any of our branches and talk to an advisor.
The following will be required:
For SME and Personal loans it takes between one (1) to two (2) weeks and for Corporate loans it takes between three (3) to four (4) weeks.
We currently have 10 branches located in the Greater Accra, Central Region, Western Region and Ashanti Region. We are expanding our branch network and 10 new branches will be added by the end of 2012.
Please visit our Branches section for more
All our branches are networked so you can transact business in any of our branches and be assured of a highly standardized service; Professionalism, Speed and superior customer service.
Yes, it is easy. e-mail us at info@firstcapitalplus.net and a customer advisor will take you through the process and address all your queries. Currently, we have one of the highest Fixed Deposit Rates and that is just one of the propositions we offer.
We appreciate hearing from you. Be it a compliment, enquiry, complaint or a suggestion we want to know.
Feedback
You can reach us at any of our branches nationwide or through our call centre.
Contact Information
Call Centre Numbers: +233 0800 10051 (Toll Free) and +233 0302 215730
Head Office Branch
Plot No. 53, Spintex Rd. Accra
P.O. Box ARN PMB 354 Accra-North, Ghana
Tel: +233 (0) 303 409 060/89
Fax: +233 (0) 302 211 473
Kasoa Branch
H/No. AP516 (High Tension) Bawjiase Road
Opposite International Commercial Bank Kasoa
Tel: +233 (0) 30 2862115
Fax: +233 (0) 30 211473
Accra Newtown Branch
Plot No. 1528 Newtown Main Road
Opposite Applied Advanced Computer Institute
Tel: +233 (0) 30 2240380 / 2240390
Ashiaman Branch
B/N Ashiaman Timber Market Roundabout and Ashiaman Sec. Sch.
Opposite Ghana Water Company (AVRL)
Tel: +233 (0) 30 3303000 / 3302434
Accra Central Branch
Derby Avenue Near Childrens Hospital Accra
Tel: +233 (0) 30 2689108 / +233 (0) 30 2689112
Fax: +233 (0) 30 2689110
Kumasi Branch
Pampasso, Adum, opposite the Kumasi Children’s Hospital
Tel: +233 (0) 32 2049240-4
Takoradi Branch
No.PT20/7 Pink lady,Market Circle
Tel: +233 (0) 31 2020413 / 2020414 / 2020414 / 2030309
Fax: +233 (0) 31 2020025
Dansoman Branch
Opposite Alpha Beta School, Sahara, Dansoman
Tel: +233 (0) 302955896-9
Osu Branch
Off the Oxford Street, Adjacent Dealer computers, Osu.
Tel: +233 (0) 289559506-7
Tesano Branch
Adjacent the Tesano Police Station, Tesano
Tel: +233 (0) 302 211450/4
Create an FCP Account
Please fill the form below to begin your account creation. You would complete the processes when you walk in to any of our branches